According to Gallup, 71% of American workers today are disengaged or actively checked out of their jobs, which creates a serious problem for organizations.
Why? 70% of customers' brand perception is determined by the EXPERIENCE with people. I'm not surprised. I see this a lot in sales. From the first interaction or touch point with a prospect what perception are you creating in their minds?
In my conversation with Jane, we talked about:
- How inspired leadership makes a big impact on the bottom line.
- Employee engagement and advocacy.
- Most inspiring companies.
- Characteristics of inspirational leaders and what that means for their teams.
When there are higher levels of employee engagement, companies see an increase in sales, customer loyalty, above-average productivity and higher profits.